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Erstattungsrichtlinie

Last updated: 4 November 2026

Returns within 30 days

Unworn, unwashed items with tags can be returned within 30 days of delivery. Packs are returned as a whole pack. Underwear and socks can only be returned unopened.

Made-to-measure

Custom Fit (made-to-measure) items are cut to the measurements you submit. Unless the item is faulty or not as described, made-to-measure orders are not eligible for change-of-mind returns.

Refunds

Approved refunds go back to the original payment method in the currency you paid. To start a return, email us with your order number.

Kontakt

  • HK XIANWEI E-BUSINESS LIMITED
  • 香港先維電子商務有限公司
  • Business Address: Room 03, 24/F, Ho King Commercial Centre, 2–16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong
  • E-Mail: service@xianweihk.com
  • Business Registration No.: 75358709